Welcome to the Online News page of the Agritel Ltd website.Our survey says ...
- 5 February 2007
Agritel's commitment to customer service is vindicated by responses to the ongoing Customer Satisfaction Survey, introduced in 2004 as part of the company's ISO9001:2000 procedure.
Every month, a random selection of customers is polled for feedback on Agritel's handling of a recent order. Analysis of responses during the past year reveals a 98.9% satisfaction rate, with only two minor problems reported. In both cases, Agritel had addressed the issue quickly and to the customer's complete satisfaction.
When asked for their overall impression, customer feedback was unfailingly positive, ranging from "Good" to "Brilliant", with many commenting on Agritel's friendly and helpful service.
John Duffus, Managing Director, says: "We view the Customer Satisfaction Survey as an important measurement tool, giving an up-to-date snapshot of our customers' perception of our performance. Because it is carried out by telephone, we find that customers frequently offer extra comments which help us better understand - and respond to - their needs and priorities."
Agritel's commitment to customer service is vindicated by responses to the ongoing Customer Satisfaction Survey, introduced in 2004 as part of the company's ISO9001:2000 procedure.
Every month, a random selection of customers is polled for feedback on Agritel's handling of a recent order. Analysis of responses during the past year reveals a 98.9% satisfaction rate, with only two minor problems reported. In both cases, Agritel had addressed the issue quickly and to the customer's complete satisfaction.
When asked for their overall impression, customer feedback was unfailingly positive, ranging from "Good" to "Brilliant", with many commenting on Agritel's friendly and helpful service.
John Duffus, Managing Director, says: "We view the Customer Satisfaction Survey as an important measurement tool, giving an up-to-date snapshot of our customers' perception of our performance. Because it is carried out by telephone, we find that customers frequently offer extra comments which help us better understand - and respond to - their needs and priorities."